Business Savvy Programme

The Business Savvy Programme provides a good overview of how a business starts and runs and may be very useful to assisting your employees to improve the organisations bottom line!

The Business Savvy Course is intended to provide an organisation’s employees with a detailed understanding of how businesses work from a financial point of view, and how every employee can add to improved business performance by improving quality and reducing waste.


Module 1: The Basics of Business

  • How to Start a Business
  • The Business Process (Suppliers – Business – Customers)
  • The movement of money in & out of a business

Module 2: Sales, Costs and Profit

  • Money In = Sales
  • Money Out = Costs
  • Profit and its Uses

Module 3: Quality and Waste

  • Quality – What is it?
  • The Customer Chain
  • Waste



Pictorial graphics in a delegate workbook, as well as a cash flow simulation model are used to communicate basic business concepts. These concepts are related to the job through extensive use of structured group exercises. The programme requires every learner to examine his/her job for quality problems and waste reduction opportunities. This practical project assists in the transfer of learning and provides the opportunity for significant cost savings.


  • Course duration is usually two and half days with a half day feedback session six to eight weeks after the course is completed.
  • Can be split into three one day sessions a week apart OR;
  • Can be run over five separate sessions of approximately 5 hours each a week apart; covering a Module per session.



  • All non-management employees.
  • The course accommodates semi-literate and illiterate employees, as well as those with a greater degree of literacy.



Firstly, to say the course is designed to be very interactive so the learners are involved in group exercises from the start. These are in the form of questions for the formative assessment.

At the end of each section in Module 1, the following small discussion questions have to be worked through and answers presented to the plenary group.

  • Where did your company get money to start from?
  • Make a list of as many things as possible that your company buys from suppliers
  • Who pays for these things?
  • What does your company do with the things it buys from the suppliers?
  • What do your customers use the products for?
  • What can result from suppliers selling poor or faulty products or services to your company?
  • Where does your company get money to run every day?


At the end of each section in Module 2, the following small discussion question have to be worked through and answers presented to the plenary group.

  • How does money come into your company?
  • Are there times in a year when your company’s sales are higher or lower than normal? List some of the things that might cause this
  • List some of the things that could cause your company to get less sales (What chases customers away?)
  • What could happen if your company’s prices were too high?
  • What could happen if your company’s prices were to low (cheap)?
  • What happens to the money that comes into the business from sales?
  • List as many costs as you can for your company.
  • Choose the three highest costs from your list and show how much you think is spent on each in a month.
  • If you owned a business, would you want your costs as high or as low as possible? Why did you choose your answer?
  • How can a business keep its costs as low as possible?
  • What is profit?
  • What happens to profit if sales go up? And why?
  • What happens to profit if costs go up? And why?
  • What three things does a business do with profit?
  • If you owned a business, which of the above answers would you think is the most important to your business?
  • What happens to a business if it continues to make a loss?
  • How does a country benefit is business are making a profit?

At the end of each section in Module 3, the following small discussion question have to be worked through and answers presented to the plenary group.

  • What is quality?
  • In your group choose an experience which made you, as a customer, happy.
  • Now choose an experience as a customer that made you sad or angry.
  • Why do companies with unhappy customers make less profit?
  • Why do companies with happy customers make more profit?
  • What is an inside (internal) customer?
  • What is an outside (external) customer?
  • Describe each step in your company’s process of converting things from suppliers into finished goods or services for outside (external) customers.
  • Who are your inside (internal) customers?
  • Who are your inside (internal) suppliers?
  • Give one example of how the chain of customers can be broken? (When somebody does not get their job right and makes an inside customer unhappy).
  • As a group, choose an example of poor quality or waste from your company.
  • How is waste pushing costs up or pulling sales down?
  • What is the cause of this waste? Why is it happening?
  • What should be done to stop this waste from happening in the future?

As learners they have to complete an ‘Application Project’ (Summative Assessment) to get their Certificate. This is an opportunity for teams/groups to show they are able to apply the knowledge they have gained in a practical situation.


To complete the ‘Application Project’ the learners do the following:

  • Identify an example of poor quality or waste that is happening in their section/department.
  • Investigate thoroughly to determine the real cause.
  • Recommend a solution to stop/prevent the poor quality or waste.
  • Estimate the value or benefits of your solution to the company.
  • Obtain approval for your solution from your superior/supervisor/manager.
  • Draw up an action plan to implement your solution.
  • Calculate the savings or improved profit over a period of a year.


Unemployed learners will have to do the following project:


    1. Give it a name
    2. What will it do?
    3. Write a vision statement
    1. Where will it be located?
    2. Who are your customers?
    3. Who are your suppliers?
    1. Finance
    2. Equipment/Machinery etc.
    3. Staff
    4. Stock
    5. Electronic equipment (computers, phones etc.)
    6. Stationery etc.
    7. Other

Plan must be written and will be presented by the group to their peers and facilitator.HR management may be in attendance

The learners will be expected to present their ‘Application Project’ in their groups/teams to a management team. The management team will consist of their manager; one manager one level higher, one person from Training and the Facilitator. A presentation date will be agreed at the start of training and should occur no more than six to eight weeks after the training.